What are the shipping times for your products?
We take 2-3 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship worldwide?
Yes absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Paris, France. Our international warehouse is located in China.
Do you provide product tracking/tracking information?
Yes, please wait 3 days after your order and ask us via email at email address
Some items are missing from my order, what is happening?
Products are shipped separately according to your order. If it contains, for example, articles from two different warehouses, then there are two deliveries. The rest of the order will surely arrive soon.
I received a damaged item. What can I do?
Sorry to hear that. Just send us a picture of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Paris in France
I still did not get my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel like you need help tracking your package or would like to ask about it, please contact us by email at the following address: email@example.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund for your order, we can obviously make the payment if the appeal is submitted within 25 days of the order date and the product(s) in question are not for sale. For more information, read more about our refund policy link: https://leproliv.com/pages/return-policy